Frequently Asked Questions

Find answers to common questions about our telehealth weight management services

Why Patients Choose Justin Black

Always see me — no random clinicians

No forced bookings — follow-ups on your terms

No spam — respectful communication only

Affordable & sustainable — multiple options available 😉

Weight loss & maintenance — not just short-term results

I'll "click" you into a healthy weight — practical, proven, evidence-based

About Downscale

A true small family business run by Justin and Bec, focusing on integrity, honesty, and quality care in a realistic, busy world.

About Appointments

Everything you need to know about booking, costs, prescriptions, and managing your appointments through our Halaxy portal.

The Patient Portal

Our comprehensive digital health platform, built from the ground up by Justin through self-taught software development—because our patients deserve better than generic, cookie-cutter solutions.

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Downscale Weight Loss Clinic Frequently Asked Questions

Frequently Asked Questions

Why Patients Choose Justin Black

About Downscale

Who is Justin Black and why should I choose him for weight loss treatment?

Is Downscale available Australia-wide?

Who runs Downscale?

About Appointments

How much do consultations cost at Downscale?

What is mixed billing and how does it work?

Do I need a referral to book an appointment?

Can I use Medicare for my consultations?

What happens during the initial consultation?

How are telehealth appointments conducted?

How do I prepare for my telehealth appointment?

What if I need to cancel or reschedule my appointment?

How do I get my medications if prescribed?

Can I get weight loss medication via telehealth?

Do you treat children?

The Patient Portal

What is the Downscale Patient Portal?

How do I access the Patient Portal for the first time?

Is the Patient Portal free?

What features are included in the Patient Portal?

How do water reminders work?

Can I access the portal on my mobile phone?

Is my health data secure in the portal?

What if I forget my portal password?

Can I track my weight loss progress in the portal?

What are the 8 water reminder personalities?

What are all the sections available in the Patient Portal?

What content types are available in each section?

How often is new content added to the portal?

What are Downscale Only Appointment types?

Can I access portal content without being logged in?

How do I know when new content is added?

Is the patient portal replacing standard appointments?