Data Deletion Instructions
Your privacy is important to us. Here's how you can request deletion of your personal data from Downscale Weight Loss Clinic.
Your Data Rights
Under Australian Privacy Principles, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal data
- Request portability of your data
How to Request Data Deletion
Email Request
Send your deletion request to:
office@downscale.com.au
Information to Include in Your Request
To process your request efficiently, please include:
- Full name as provided to Downscale Weight Loss Clinic
- Email address used for your account
- Approximate dates of service
- Verification of your identity (for security purposes)
- Specific data you wish to have deleted (if not all)
Processing Timeline
1-2
Days
Initial acknowledgment
7-14
Days
Identity verification
30
Days
Complete deletion
Important Notes
- Some data may be retained for legal compliance requirements
- Clinical records may have specific retention requirements under health regulations
- Backup systems may take additional time to fully process deletions
- Data shared with third parties (like pathology providers) requires separate requests
Need Help?
If you have questions about data deletion or our privacy practices:
Privacy Officer: office@downscale.com.au
Main Clinic: www.downscale.com.au
Questions About Your Privacy?
We're committed to protecting your personal information and respecting your privacy rights.
Contact Our Team